We at Gnomon do our best to attend to every student's needs and requests, and make every effort to deliver the highest quality in everything we do. In an online learning environment, it is sometimes difficult to judge a student's frustration level until something like this happens. When a student is obviously unhappy with the course, or it begins to feel like online distance learning is really not for them, we make every effort to make it work for them, or offer a refund. In this student's case we made efforts very early on to appease him, however, his frustrations climaxed with this post yesterday.

We do not want even one of our students to feel as though they were ignored or pushed to the side. In fact, students have my direct line, so if email does not seem to get their point across they always have the freedom to call me directly. They can also call the Gnomon School to have questions answered.

The issue is now resolved.

Eric Miller
Producer/Instructor
Gnomon Online
www.gnomononline.com