Hey I managed to get 1x512 Mb stick free after virtually begging with the Dell lady. Almost managed to get free upgrade to DVD burner but her boss said no...she could not fully imagine me on my knee over the phone otherwise she would have paid from her own pocket :-)
I was even cheeky enough to ask her to give me the whole laptop free :-O She was laughing for a long time and thats when I made her give me the RAM.