The mesh is decent as a basis, dont put the lad down MatttheMan- he's trying hard. Try and say why you think is crap and then Joopson can look at improving those areas and learn to be better.

Look at creating edgeloops (as with all the human head threads you see) around the eyes so you get better results. Think about adding more cuts around the lower neck (below the eyes) so you can get a more rounded effect there.

Keep plugging away at it Joopson, you'll only improve with every step