I support over 1500 users at IF (Intelligent Finance - Internet Bank). If everyone of them knew how to do the more "advanced things" in windows I would be out of a job. I agree, as a user this is not your problem, its down to your support to deal with it.
Chris (formerly R@nSiD)
Twitter
When the power of love overcomes the love of power the world will truely know peace - Jimmy Hendrix
Winner SM VFX Challenge 1
3rd Place SM SteamPunk Challenge (May 2007)