Hi Mat,

To do a tracert you need to go to Run, then type cmd hit go (like in doing the Ipconfig) then in that black and white screen type in tracert, then a space, and a website say www.simplymaya.com then hit enter, it will sohw you the nodes that it passes (you should see your pc frst then the address of the router, then whatever it goes to next as well as a time saying how long it takes, if one part takes ages to get thorugh that might be the bottle neck.

Also even thought its BT you still dont get what they say you do, the connection's shared from the PCP (the green box at the end of the road) so it might be that someone else has signed up and are downloading constantly, thus slowing your connection (not pinching it).

Also your download speed that your showing might be the maximum upload from the site your downloading from. Is the prob just from that site or on all sites??