Steve,

it's all sites, I chose the university site as an example as I know that it has a very good download rate. Other examples I could use are that it took 5 minutes to download the updates for Ad-Aware, something that normally takes a couple of seconds and that from Norton I downloaded updates this morning that amounted to 650k which took more than 5 minutes.

I tried the tracert thing that you suggested but didn't really understand the results, thanks for trying though.

I spoke with a BT 'technical expert' this morning but once again he just gave me answers from a troubleshooting program, very frustrating. After an hour and a half he suggested that he would send out an engineer as he couldn't find anything wrong from where he was:headbang: :headbang: :headbang:

Fingers crossed it'll get sorted in the next couple of days,

thanks again for peoples thoughts on the subject,

Mat.