I have not had any problems with 3d total I actually like them quite a bit what email did you use? There is a difference between their website and their store perhaps your looking in the wrong place. I really like the Joan of Arc tut I did it a while back their books are pretty good. If you are new to modeling I would recommend following the tut as is but if your a little more advanced you should be fine in just using some of the techniques they teach.