Good stuff!
I recently placed a 700Eur order with a company in France and then heard nothing for 2 days... not a peep... couldn't get any status on my order at all... finally got hold of someone by phone and canceled the order.
For 14 pounds you tried emailing. After which you took the time to look up the phone number and make call to try and resolve the problem?
I'm impressed!
That'll do donkey... that'll do...