SimplyMaya Forums

Welcome to the forum, feel free to ask questions here.

Home / forum / Lounges / Board Questions & Suggestions / refund subcribed points
Register FAQ Members List Calendar Mark Forums Read

New Thread
 
Thread Tools
Old 13-03-2003, 01:59 AM   #1
Axel
Subscriber
 
Axel's Avatar
 
Join Date: Jul 2002
Location: Thailand
Posts: 166
Thanks: 1
Thanked 0 Times in 0 Posts
Arrow refund subcribed points

I discussed the problem of running the Tutorial Movies on a Mac with our technicians. It seems to occur due to a codec error using the MSWP for Mac. We tested the Movies on several Macs and encountered severe skips of frame rates; the viewing of the movies is impossible. Also SGI Users are unable to run the movies as MSWP does not support Unix based OS.
As the points I bought became useless I would like to know how to get a refund for them.
I also must add that I am somewhat dissapointed that the SM Team seems not to consider SGI and Mac Users as their customers and users of their Tutorial Videos.
Nevertheless I still regard the SM forums as a valuable source in communication between Maya Users which I hope can lead in the near future to a coordination between different platforms.
__________________
When the only tool you use is a hammer, every problem begins to look like a nail.
Axel is offline   Reply With Quote
Old 13-03-2003, 03:03 AM   #2
Kurt
Registered User
 
Kurt's Avatar
 
Join Date: May 2002
Location: Niagara Falls, Canada
Posts: 5,309
Thanks: 0
Thanked 64 Times in 64 Posts
Default

SM has considered the MAC users and is trying as of right now for all the new movies to be able to run on both MAC and PC while keeping the highest quality.

You as a MAC user know that sometimes going between platforms can be problematic

Please remeber there is a lot of work involved in the production of these movies and SM is trying to make sure the quality is there as well as making everything run smooth on other platforms. Which in its self is a lot of work.
__________________
I am enough of an artist to draw freely upon my imagination, knowledge is limited, imagination encircles the world. (Albert Einstein)

https://www.artstation.com/kurtb
Kurt is offline   Reply With Quote
Old 13-03-2003, 03:12 AM   #3
Axel
Subscriber
 
Axel's Avatar
 
Join Date: Jul 2002
Location: Thailand
Posts: 166
Thanks: 1
Thanked 0 Times in 0 Posts
Default

I understand and do appreciate these efforts. I am looking forward to using my points then in the future...
How can I contribute (sponsor?) to the production of the TutVid?
__________________
When the only tool you use is a hammer, every problem begins to look like a nail.
Axel is offline   Reply With Quote
Old 13-03-2003, 03:25 AM   #4
mtmckinley
The Maya Mountain
 
mtmckinley's Avatar
 
Join Date: Aug 2002
Location: Seattle, WA
Posts: 8,245
Thanks: 1
Thanked 25 Times in 25 Posts
Default

I wish I could help you. Unfortunately, I do not own a Mac or SGI, so creating/testing the vids for those OS's is a bit of a problem.

Also, if it's ok, I'll delete the other duplicate threads regarding this subject.
__________________
-Mike
www.mtmckinley.net
The Maya Toolbelt
mtmckinley is offline   Reply With Quote
Old 13-03-2003, 03:29 AM   #5
Axel
Subscriber
 
Axel's Avatar
 
Join Date: Jul 2002
Location: Thailand
Posts: 166
Thanks: 1
Thanked 0 Times in 0 Posts
Default

please do.... sorry, I should have posted this thread in another forum from the beginning...

AND: MAC Users, please contact me!

Edit: should there be any SGI USers out there, of course, too
__________________
When the only tool you use is a hammer, every problem begins to look like a nail.
Axel is offline   Reply With Quote
Old 13-03-2003, 07:10 AM   #6
Kevin
 
Posts: n/a
Default

As I have said many times before.. "we are trying to work on a solution regarding this"

As it says in the FAQ "Mac users - please aproach with caution"

I do not own a mac, nor sgi. We have done many tests before regarding macs and unfortunatly some of the movies work ...some do not. I am in the process of trying to gather all the old movies together that we may have and trying to convert to a usable format. But this may not be possible.

We are trying to do our best... might take time but we will find a solution
  Reply With Quote
New Thread

« Previous Thread | Next Thread »

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

1 Month

$34

Month-to-month billing
$34/month
Unlimited access to all videos
Project files to download
Easy to cancel at anytime
 
 

3 months

$87

Billing every 3 months
$29/month
Unlimited access to all videos
Project files to download
Easy to cancel at anytime
Save $5 per month or $15 in total compared to monthly billing with this package.

12 months

$288

Billing every 12 months
$24/month
Unlimited access to all videos
Project files to download
Easy to cancel at anytime
Save $10 per month or $120 in total compared to monthly billing with this package.

Your plan will automatically renew. You can cancel at any time via your PayPal account to avoid being charged again.

You can view the FAQ on our video plans here. You can contact us directly here. By clicking one of the buttons above, you agree to our Terms and Privacy Policy.