I just looked at the rear picture on your other thread and I THINK I know exactly what you're refering to now. I have the same issue as well and I'm curious if there's a solution. Even with my Keep...

Is your question about the two faces in back that run along the z axis?

I think some programs won't let you take a snapshot like that unless you upgrade. I know that WinDVD is that way.

Edit: Maybe it has something to do with copyright?