Maya Training

Introduction to Hard Surface Modeling

Maya Training

Interiors and Furniture Vol 1 & 2 - Modeling & Cloth

Maya Training

Shading, Lighting and Rendering the Bedroom in MR

Maya Training

Robot volume one - Modeling with animation in mind

Maya Training

Spach-Alspaugh House the complete courseware

Maya Training

Burt The Cartoon Dinosaur Vol 01 - Modeling

New Maya Training

Robot Volume 02 - Hybrid Rigging
You are here > Home > SimplyMaya Community Forums
Loading

Welcome to Simply Maya

Please Sign in or Sign up for an account

Member Login

Lost your password?

Not a member yet? Sign Up!

Old 30-11-2003, 03:43 PM   #1
Vivec
Subscriber
 
Vivec's Avatar
 
Join Date: Aug 2003
Location: England-leeds
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
Default MONEY LOST

Ok I have a problem Ive spent £14 on the points and it hasnt come through and that was yesterday and as you can Imagin thats pissed me off if this problem can be fixed then I would be very greatful thanks
Vivec is offline   Reply With Quote
Old 30-11-2003, 04:02 PM   #2
Kevin
 
Posts: n/a
Default

Hi

I have contacted you twice now regarding this.

You credit card came back to us with a security error on it. After sign up it gave you a mail address that you needed to contact as this error was found.

This is what you should have done and your points would have been added straight away.

I will add your points now

Regards
  Reply With Quote
Old 30-11-2003, 04:06 PM   #3
Kevin
 
Posts: n/a
Default

and just so you know:

I did try to contact you by phone from the address left, as your phone number was not included - to be told you was ex - directory.
  Reply With Quote
Old 17-12-2003, 03:46 PM   #4
rich
Subscriber
 
rich's Avatar
 
Join Date: Oct 2003
Location: Paris, France
Posts: 418
Thanks: 0
Thanked 0 Times in 0 Posts
Default

Good stuff!

I recently placed a 700Eur order with a company in France and then heard nothing for 2 days... not a peep... couldn't get any status on my order at all... finally got hold of someone by phone and canceled the order.

For 14 pounds you tried emailing. After which you took the time to look up the phone number and make call to try and resolve the problem?

I'm impressed!
__________________
That'll do donkey... that'll do...
rich is offline   Reply With Quote
Old 12-01-2004, 06:08 PM   #5
Yanman
Subscriber
 
Join Date: Jan 2004
Posts: 1
Thanks: 0
Thanked 0 Times in 0 Posts
Default Similar problem

Hi Im new here and I have had a problem with Vip points. Ive put in my account detailes and it said that it was accepted but no new Vip points have been added. I was wondering it I could have some help with this please.....thanks.
Yanman is offline   Reply With Quote
Old 12-01-2004, 06:20 PM   #6
David
SM Site Programmer
 
David's Avatar
 
Join Date: Apr 2002
Posts: 2,991
Thanks: 49
Thanked 385 Times in 300 Posts
Default

Yanman your points have been added.

Just so everyone knows points are not automatically allocated when a credit card transaction comes back as possibly fraudulent, if this happens to you simply follow the onscreen instructions and e-mail kevin@simplymaya.com to confirm your order.

These measures are in place to protect all of us.

Happens at the moment to one in every 100 or so transactions, and it could be something as simple as you mistyped your post code.

We apologise to anyone who has experienced a delay, it happens very rarely, and we try and add your points as soon as we receive your conformation e-mail.
__________________
Worst Response To A Crisis:
From a readers' Q and A column in TV GUIDE: "If we get involved in a nuclear war, would the electromagnetic pulses from exploding bombs damage my videotapes?"
David is offline   Reply With Quote

A little bit about who we are
Links you might find useful
Catch up with SimplyMaya
SimplyMaya specialises in Maya tutorials. We offer over 1,000 individual Maya training videos, ranging from basic Maya tutorials through to intermediate Maya tutorials. Our tutorials are created by instructors with industry experience and are designed to get you up and running in Maya quickly without making it seem like hard work.

Copyright © 1999-2015 SimplyMaya - vBulletin® Copyright © 2000-2015, Jelsoft Enterprises Ltd.