Thank you guys! It worked! We first tried Gen's solution and it worked. She doesn't know how or why this was checked but now it's fixed and that's all that matters. Thank you very much, this bugged...

So she tried changing to tiff but she gets this error:

// Warning: (Mayatomr.Scene) : output data type "rgba_h" not directly supported by image format tif, conversion performed by mental ray
...

When she gets back from school I will do another screenshot, but last time we did that it did nothing.

Will get you back on that.

I'm helping a friend of mine with an issue she has with mental ray in Maya 2015.

When she's trying to render she gets the error "// Warning: (Mayatomr.Scene) : output data type "rgba_h" not...