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# 1 16-01-2013 , 05:24 PM
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Join Date: Jan 2013
Posts: 2

Maya 2013 problem when starting: Menu set update


I am having a problem opening Maya 2013.
When starting Maya a window appears that suggests an update for the Menu sets
I allowed the update to happen, but the problem is Maya won't open. It becomes frozen.
I tried skipping the update and the same thing occurs and Maya won't open.
I have Windows 64 bit Maya 2013 installed

I tried repairing and reinstalling it. I even downloaded the Service pack that was available, that doesn't work either. I downloaded it after Maya wouldn't open.

Any solutions would be great and if there are other people who have the same problem, please let me know how you resolved it.

Thank you.

# 2 17-01-2013 , 12:05 AM
ctbram's Avatar
Join Date: Jan 2004
Location: Michigan, USA
Posts: 2,998
Sounds like a virus to me. I do not know of any "update to menu sets". In fact as far as I know Maya does not do any kind of update checking what so ever and never has. This makes me suspect you most likely have some kind of compromised version of Maya.

Sounds like it's time to run malwarebytes and or reinstall your system and then check to be sure you have a valid version of maya.

"If I have seen further it is by standing on the shoulders of giants." Sir Isaac Newton, 1675
# 3 29-01-2013 , 08:35 AM
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Join Date: Jan 2013
Posts: 2


Thank you for your help.

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